Magpie Makes Terms & Conditions

 

Magpie Makes is the trading name of Magpie Makes Limited which is a company registered in England and Wales. The registered office is Unit 11, The Rythe Centre, Thames Ditton, KT7 0LE. The Company number is 9026073

 

Our terms & conditions apply to school clubs, parties, workshops and all other business conducted on behalf of Magpie Makes. We would advise you to read these carefully before booking.

 

The following terms and conditions will apply between you and Magpie Makes and do not affect your statutory rights. Your continued use of our services constitutes acceptance of these terms and conditions.

 

School Clubs

 

  • All school club places are non-refundable once payment has been made.

  • Your commitment to the club is ongoing, your child’s place in the club is secure term after term, until we receive notification from you. In this instance we kindly ask for 4 weeks notice.

 

  • Any school club sessions that are booked into and subsequently missed due to illness or other activities cannot be made up on any other dates nor can missed sessions be refunded.

 

  • We reserve the right to cancel or change a school club at short notice and will contact you if this need arises. In the event that we need to cancel or move a school club, you will be entitled to a refund or credit for another available date.

 

  • Payment for school clubs is termly and must be paid no less than two weeks after receipt of an invoice from Magpie Makes. Failure to pay these fees could result in your child losing their place in the class. If your child decides to leave the club during a half-termly block, no refunds will be offered except in exceptional circumstances.

 

  • A minimum number of attendees are required for a school club to run. We will endeavour to notify you as soon as possible if a club needs to be rescheduled or cancelled due to low numbers and will offer a refund where necessary.

 

Parties

 

  • Party bookings require a £100 deposit payable on booking to hold the date. Please note that this booking fee is non-refundable.

 

  • Changing the date of your party is subject to availability and is only possible if the date change is within two months from the original date.

 

  • Magpie Makes will contact you for final party numbers at least three days prior to the date and will require full payment at this stage for the correct number of children expected. We regret that refunds cannot be issued for children unable to attend on the day.

 

Online Tutorials and kit boxes

 

  • When signing up you need to provide:

Your full name, a valid and current email address, your delivery address, your payment card details or Paypal account, full name of your child(ren).

  • When you create an account you are given the opportunity to opt in or out of Magpie Makes marketing emails. If you opt in by checking the checkbox or by leaving it checked you agree to receive direct marketing offers from Magpie Makes using information provided during the registration process.

 

  • You believe that all information you provide to us when registering an account is true and accurate to the best of your knowledge. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

 

  • We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these Terms or is otherwise being abused.

 

  • You are responsible for all activities and purchases that occur under your account. You must notify us immediately at hello@magpiemakes.co.uk if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

 

  • We reserve the right to cancel any session at short notice and will endeavour to contact you at as soon as possible should this event occur.

 

  • Delivery times may vary depending on:

Stock availability, delivery address, date and time of purchase, and  circumstances impacting delivery by the postage service.

 

  • We reserve the right to use alternative delivery methods without prior notification

 

  • You will not hold us responsible for any delays relating to the delivery of boxes.

 

  • It is your responsibility to report all lost or undelivered boxes within 7 days after dispatch date by email to hello@magpiemakes.co.uk. When a box hasn’t yet been delivered 7 days after shipment day and the correct process is followed, a replacement box will be sent.

 

  • If you change address, you must update your address in your account to ensure that boxes are sent to the correct address. Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location.

 

  • You may return any item to us for a refund within 14 days of receipt. Refund processing will be at our discretion. The customer must complete the return form received with the order. The item must be returned in its original packaging and condition. All postage costs are the responsibility of the customer.

 

  • Full purchase price of the item(s) returned successfully within 14 days of arrival will be credited to the account that was originally used to purchase the items.

 

  • Places in the online sessions are not guaranteed.

 

  • Anyone displaying antisocial behaviour will be asked to leave and no refunds will be given.

 

  • Magpie Makes Ltd will not be held responsible for the welfare of the child(ren) during the sessions. The parents/carers assume all responsibilities.

 

Workshops

 

  • All workshops are non-refundable once payment has been made.

 

  • Any workshops that are booked into and subsequently missed due to illness or other activities cannot be made up on any other dates nor can missed sessions be refunded.

 

  • We reserve the right to cancel or change a workshop date at short notice and will contact you if this need arises. In the event that we cancel or move a workshop, you will be entitled to a full refund or offered a credit for another available date.

 

  • Payment for workshops must be made at least 48 hours before date of the workshop. 

 

  • A minimum number of attendees are required for a workshop to run. We will endeavour to notify you as soon as possible if a workshop needs to be rescheduled or cancelled due to too low numbers and will offer a full refund where necessary.

 

Whilst at Magpie Makes after school clubs and workshops all children are expected to use socially acceptable behaviour. The expectation is that all children show respect to one another and display positive attitudes to all members of the club at all times, including the club leader, and accept differences of race, gender, ability, ages and religion. Should a child’s behaviour fall short of these expectations or is dangerous or inappropriate in any way, Magpie Makes reserves the right to terminate their attendance with immediate effect.

 

Magpie Makes reserve the right to amend these terms and conditions from time to time. We will aim to notify customers of any significant changes, but you are advised to check back regularly as you will be bound by these changes once they have been amended on the Magpie Makes website.

 

Magpie Makes complies fully with all relevant Data Protection laws (GDPR) and consumer legislation and treats all personal information as fully confidential. We collect your personal information when you book into a club or workshop, book a party or enter a competition.

 

When you make an enquiry, we will ask you if you would like to be entered onto our mailing list. Magpie Makes uses MailChimp to manage this list. MailChimp are a fully GDPR compliant data processor. Magpie Makes have never and will not ever share your details with third parties.